Frequently Asked Questions

Q: What are preserved flowers?

A: Preserved flowers are 100% natural flowers that have undergone a special, non-toxic preservation process. This process replaces the natural sap with a biodegradable preserving solution, allowing them to maintain their fresh appearance, soft texture, and vibrant colour for an extended period without the need for water or sunlight.

Q: How are preserved flowers different from dried flowers?

A: While both are long-lasting, preserved flowers retain their natural softness, flexibility, and vibrant colour, appearing much like fresh flowers. Dried flowers, on the other hand, typically become brittle, lose some of their colour saturation, and have a more rustic appearance. Our preservation technique ensures the flowers feel and look alive for years.

Q: How long do preserved flower bouquets last?

A: With proper care, our preserved flower bouquets can last for 1-3 years or even longer, maintaining their beauty and elegance. Their longevity makes them a sustainable and lasting alternative to fresh flowers.

Q: Are preserved flowers real?

A: Yes, absolutely! Our preserved flowers are 100% real, natural flowers that have been carefully treated to maintain their beauty indefinitely.

Q: Do preserved flowers have a scent? A: Most preserved flowers retain a very subtle, natural floral scent from the preservation process. However, unlike fresh flowers, their primary appeal is their lasting visual beauty rather than a strong fragrance.

Care & Maintenance

Q: How do I clean my preserved flower bouquet?

A: Cleaning is simple! The best way to clean your preserved flowers is to gently dust them with a soft, dry brush (like a makeup brush), a hairdryer on a cool, low setting from a distance, or a can of compressed air (used gently and from a distance). Avoid rubbing or touching them too frequently, as this can damage the delicate petals.

Q: Where should I display my preserved flowers?

A: Preserved flowers are best displayed indoors in a cool, dry environment, away from direct sunlight and high humidity. A shelf, mantelpiece, or coffee table in a well-ventilated room is ideal.

Q: Can preserved flowers be kept in direct sunlight?

A: No, we strongly advise against placing your preserved flowers in direct sunlight. Prolonged exposure to sunlight can cause the colours to fade over time and may dry out the petals, making them brittle.

Q: Can preserved flowers be exposed to water or high humidity?

A: No, preserved flowers should never be watered or exposed to high humidity. Water and moisture can damage the preservation solution, causing the flowers to become discolored, bleed, or deteriorate. Avoid bathrooms or areas prone to steam.

Q: Do I need to water them?

A: Absolutely not! One of the main benefits of preserved flowers is that they require no watering or maintenance, making them incredibly easy to care for.

Ordering & Shipping

Q: How do I place an order?

A: Simply browse our collection on our website, select the bouquet you love, and add it to your cart. Follow the prompts through our secure checkout process to complete your purchase.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard, American Express)

Q: Do you offer custom bouquets?

A: Yes, we do! Please contact us via info@preservedforyou.com.au to discuss your custom bouquet needs. We'd love to help bring your vision to life.

Q: What is your shipping policy?

A: We offer standard and express shipping options across Australia. Orders are typically processed within 1-2 business days. You will be kept up to date on the status of your order via email. Average lead time is 3-4 weeks, depending on stock availability.

Q: Do you ship internationally?

A: No, we only ship Australia-wide.

Q: What if my bouquet arrives damaged?

A: We take great care in packaging our bouquets to ensure they arrive safely. In the unlikely event that your bouquet arrives damaged, please contact us within 24 hours of delivery with photos of the damage, and we will arrange a replacement or refund.

Q: What is your return/exchange policy?

A: Due to the delicate nature of preserved flowers, all sales are final. However, if there is a fault with your order or it arrives damaged, please refer to our "What if my bouquet arrives damaged?" FAQ or contact us directly.

General

Q: Are preserved flowers safe for pets/children?

A: While the preservation process uses non-toxic ingredients, we recommend keeping preserved flowers out of reach of pets and young children to prevent accidental ingestion or damage to the delicate flowers.

Q: Can preserved flowers be used for events (weddings, etc.)?

A: Absolutely! Preserved flowers are a fantastic choice for weddings, corporate events, and other special occasions. They offer the advantage of being prepared well in advance, are resilient, and provide a lasting keepsake from your event.